You can view your session status by checking the session status indicator on the workspace menu bar.
The status indicator displays one of the following colors:
Note: If the indicator is red or yellow, check the Session Status screen for more details, or call 1-877-424-8844 toll free (US only) for TT Support. Click ? Support on the workspace menu bar for Global TT Support numbers.
The Session Status screen provides additional session details and can be used for troubleshooting issues with your session. To display this screen, click the session status indicator on the workspace menu bar.
Click each session component on this screen for more details. The following components are displayed:
Note: If a session component status is red or yellow, call 1-877-424-8844 toll free (US only) for TT Support, or click ? Support on the workspace menu bar for Global TT Support numbers.
Click Live Data Connection on the Session Status screen to view additional details regarding your connection.
The following details are provided:
To see the URL used for connecting to a co-located TT data center, click the status indicator in the workspace menu bar and click Live Data Connection on the Session Status screen. The URL is displayed in the Connected To field.
In TT Desktop, the Session Status screen shows the current and latest versions available. The screen will also indicate if your version is no longer supported and needs to be updated. Click the "Download" button to get the latest version.
In Trade (browser access), the Session Status screen also shows the "Download" button to get TT Desktop.